Shipping and Refund Policy
Delivery of digital goods:
Our online image store from the creative studio “TvorchaStudio” sells exclusive high-resolution images for large-format printing. Our product is digital and delivery is carried out by downloading after successful payment.
Process:
The buyer selects the image he likes, fills out the digital product purchase form, and then makes a payment. After successful payment, the buyer receives a link to download the product by email and in the buyer’s personal account.
The time it takes to receive a link to download a product (delivery) depends on the speed of payment processing and generally takes from one minute to twenty minutes.
We understand that technical problems may arise. But we guarantee that the goods will be delivered.
For your complete safety, we offer a refund policy.
Please! Please read carefully our refund policy for images purchased on our TvorchaStudio.com website.
First of all, thank you for being interested in the creativity of our studio, appreciating and buying our images. We understand that there may be some problems, and we are willing to consider a refund under certain conditions.
Our images are digital goods and the refund policy for image purchases is governed by the following:
1. Refund in case of incompatibility of the purchased image with the description of this image on the website:
If the purchased image does not correspond to the description or has significant differences from what was presented on the site, the customer has the right to request a refund. The refund will be made after receiving the complaint and checking the returned image.
2. Returns due to technical problems:
In the event of technical issues affecting the user’s ability to download purchased images, the customer may also file a complaint. In such cases, we consider the possibility of correcting the technical problems and providing the image, or refunding the money.
Disclaimers for refunds for purchased images:
Refunds are not made in cases where the user chooses not to use the purchased image or accidentally purchased it. Be careful and responsible when choosing and buying images.
Refund procedure:
You can request a refund within 3 days of purchasing the digital image using the contact details below.
In the application, you should indicate the reason for the return (incompatibility with the description or technical problems), and attach a picture or other evidence confirming the reason for the return.
After reviewing the application and confirming the legitimacy of the claim, the money will be returned as soon as possible. Please note that all payment system fees will be deducted from the amount of money due for refund.
Refund period:
If the claim is approved, the refund will be made to the same account from which the payment was made within 14 working days.
This policy is designed to ensure fairness and satisfaction for our customers.
We strongly advise all buyers to read the descriptions and terms carefully before purchasing to avoid any misunderstandings.
Please note that we reserve the right to make changes to our return policy.
Thank you for your understanding and cooperation!
Address to submit a request or talk about technical problems: contact@tvorchastudio.com